Golden Rune Jewelry — Refund & Return Policy

At Golden Rune Jewelry, I take pride in offering thoughtfully handcrafted and personally curated jewelry. I want you to feel confident in every purchase, and I believe in being transparent about my policies.

Because my collections include both jewelry I personally handcraft and pieces I've carefully curated, return eligibility varies by collection. Please review the policies below before purchasing.

1. Forged by LW — Handmade Jewelry

Each piece in my Forged by LW collection is handcrafted by me in small batches or created as a one-of-a-kind design. Because of the handmade nature of my work, all handmade jewelry sales are final, except where a remedy is required by law or otherwise provided under my craftsmanship guarantee.

Please carefully review all product photos, measurements, ring sizes, chain lengths, fit notes, and descriptions before purchasing.

Natural stones may feature variations in color, matrix, texture, and character. These are part of what makes each stone unique and are not considered defects when accurately represented in the listing.

Returns & Exchanges

I do not accept discretionary returns, refunds, or exchanges on handmade jewelry for:

• Incorrect sizing or fit

• Change of mind or personal preference

• Natural stone variations accurately represented in the listing

• Discounted or sale items

• Custom or personalized orders

Custom Orders

All custom orders are final sale. Once work has begun, custom order payments are non-refundable, except where required by applicable law.

90-Day Craftsmanship Guarantee

Eligible Forged by LW pieces are covered by my 90-Day Craftsmanship Guarantee, which addresses qualifying craftsmanship-related issues.

Please refer to my full Craftsmanship Guarantee for coverage details, exclusions, and claim instructions.

2. Lauren's Curated Pieces — Returns & Exchanges

My curated collection features jewelry I've personally selected for its beauty, character, and quality. While these pieces are not handcrafted by me, each is thoughtfully chosen to complement the spirit of Golden Rune Jewelry.

Unlike my handmade collection, eligible curated jewelry may be returned for store credit or exchange within 7 calendar days of confirmed delivery.

Return Eligibility

To qualify for a return:

• Jewelry must be unworn, unused, and in its original condition.

• All original packaging and included accessories must be returned.

• Proof of purchase is required.

• A return request must be submitted within 7 calendar days of confirmed delivery.

• The return must be approved by me before being shipped back.

I do not offer refunds to the original payment method for changes of mind, personal preferences, or sizing mistakes.

Final Sale Curated Items

The following curated items are not eligible for discretionary returns or exchanges:

• Clearance or discounted jewelry specifically marked as final sale

• Items identified as final sale at the time of purchase

• Jewelry that has been worn, altered, or damaged after delivery

Sale or discounted items that are not specifically identified as final sale remain eligible under the standard curated return policy.

Store Credit & Exchanges

Once I receive and inspect an approved return, I'll issue store credit for the original purchase price of the item, excluding shipping charges.

Exchanges are subject to availability. Because many of my curated pieces are available in limited quantities, an identical replacement may not always be possible.

Craftsmanship Guarantee Exclusion

Because Lauren's Curated Pieces are not handcrafted by me, they are not covered under my 90-Day Craftsmanship Guarantee.

Any applicable manufacturer warranties or statutory consumer protections remain unaffected.

3. Damaged, Defective, or Incorrect Orders

I carefully inspect each piece before shipping. However, if your order arrives damaged, defective, incorrect, or significantly different from its description, please contact me within 3 calendar days of confirmed delivery whenever possible.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the jewelry and, if applicable, its packaging

I'll review the situation and work toward an appropriate resolution, which may include repair, replacement, exchange, or refund, depending on the circumstances.

This three-day notification request does not limit any rights or remedies available under applicable law.

4. Return Shipping

For approved discretionary returns or exchanges of curated jewelry, customers are responsible for return shipping costs.

I recommend using a trackable, insured shipping service. I cannot take responsibility for return packages lost in transit before they reach me.

If a return is necessary because I shipped an incorrect item or because the item arrived defective, I'll provide return shipping instructions and cover reasonable return shipping costs where appropriate or legally required.

All approved returns must follow the return instructions provided.

5. Shipping Charges & Refunds

Original shipping charges are generally non-refundable for discretionary returns or exchanges.

When a refund is approved due to an incorrect, defective, or misrepresented item, any applicable shipping refund will be handled according to the circumstances and applicable law.

Refunds, when applicable, will be issued to the original payment method unless otherwise agreed upon.

6. How to Request a Return or Report an Issue

Please contact me through the contact form on my website.

For eligible curated jewelry returns, contact me within 7 calendar days of confirmed delivery.

For damaged, defective, or incorrect orders, please contact me within 3 calendar days of delivery whenever possible so I can address the issue promptly.

Include your order number, the item involved, and the reason for your request.

Please do not send jewelry back without receiving return authorization and instructions.

7. My Commitment to You

I put a great deal of care into the pieces I create and the jewelry I choose to offer through Golden Rune Jewelry.

Whether you're purchasing a one-of-a-kind piece I've handcrafted or something I've personally curated, I want you to know exactly what you're receiving and feel confident in your purchase.

Thank you for supporting my small business and allowing me to be a part of your story.

Wear Your Legend.

Lauren
Owner & Silversmith | Golden Rune Jewelry